Authorized Vizrt and NewTek repair, on our New Jersey bench.
Varto Technologies is a Vizrt Authorized Repair Center: certified technicians, in-warranty and out-of-warranty service for TriCaster, 3Play, and related Vizrt and NewTek hardware. Mail-in from anywhere in the US, drop-off in East Rutherford, NJ.
Down before a show?
(888) 656-6233Call us Monday to Friday, 9:30 a.m. to 6:30 p.m. Eastern, or start a repair request online with the model, serial number and symptom. Need a unit for the show while yours is out? Ask for a rental when you open the repair.
What this bench repairs.
Eligible Vizrt and NewTek hardware, in warranty and out of warranty, current and end-of-service.
We also service NewTek-era systems that Vizrt no longer supports, subject to diagnosis and parts.
Not every unit is repairable, or worth repairing. If yours is not, the free diagnosis says so before any work is quoted.
From the first call to the unit coming home.
Every repair follows the same order.
Open the repair request
Start a repair request on our quote form and put the model, the serial number and the symptom in your message. Photos of any error screens help the diagnosis, so mention if you have them. We reply with an RMA number and any checks worth trying first. Many faults turn out to be software or configuration, and we will tell you if yours does not need to ship.
Protect your data
Back up sessions and media if you can, and remove removable storage before the unit leaves you.
Ship it or drop it off
Pack it in the original foam, or double-box it with two inches of padding, with the RMA number on the outside. Or drop it off in East Rutherford, NJ.
How it should not arrive: loose, in newspaper. 
How it should: seated in rigid inserts. Free diagnosis, then the quote
Diagnosis is free. The quote that follows includes an estimated turnaround, based on the fault and parts availability, and nothing is repaired until you approve it.
Repair, check and return
After the repair the unit gets a health check and a report, and goes back to you. Return shipping is invoiced, or we ship on your carrier account.
Staying on the air, and what comes next.
Rent while it is on the bench
Rental TriCasters and 3Plays can ship configured while your unit is with us, subject to fleet availability. These are billed rentals, not free loaners, and the rental and the repair are handled as one job. Ask for a rental when you open the RMA.
See the rental fleetTrade up instead
Sometimes the money belongs in the next system, not the old one. As a Vizrt Platinum Partner we’ll tell you where that line is, what trade-in value may apply to your current unit, and what the upgrade path looks like, so the repair decision and the replacement decision get made together.
Ask about a trade-upCheck your ProTek coverage
ProTek coverage can change what Vizrt provides while a covered system is down. We check your plan when you open the RMA.
What ProTek includesTalk about ongoing support
If the system matters to your schedule, ask about a Varto OnAir support plan. We’ll talk through your system, how it is used and what ongoing support would help.
Discuss an OnAir plan
Terms set by Vizrt- Vizrt’s manufacturer support program for TriCaster and 3Play, in two paid plans: ProTek Standard and ProTek Professional.
- Around-the-clock case submission and live chat on every paid plan, with 24/7 phone contact with Vizrt on Professional.
- Manufacturer response targets on every paid plan, fastest on Professional.
- Remote system support, where Vizrt logs in and resolves what can be resolved remotely.
- Software maintenance for the lifetime of the covered product version.
- Third-line technical access, with priority connection on Professional.
- Advanced hardware replacement as an option on either plan.
We check your coverage status, explain what your plan includes, and handle renewals. Renew or check coverage
Beyond the repair itself.
Parts, three ways
Genuine Vizrt stock through our manufacturer access, our own donor inventory for end-of-service units, and vetted open-market sourcing when neither has the part. Availability varies by model.
Preventive maintenance, bookable
Health checks, cleaning and thermal review, firmware and software updates, storage and backup review, hardware refresh recommendations, NDI and network optimization add-ons, and an operator refresher.
On-site software and workflow service
NY metro and beyond. Hardware repairs come into the shop.
What people ask when it breaks.
Do you repair out-of-warranty systems?
Yes. Out-of-warranty TriCaster repair and 3Play repair are the core of this bench, alongside in-warranty service, starting with a free diagnosis.
We’re not near New Jersey. How does mail-in work?
You get an RMA number and packing instructions; systems arrive, get diagnosed and repaired on our bench, and ship back after a health check. Units arrive from across the US; the East Coast is a short ground shipment from us.
Can you keep us on the air while our unit is out?
Often, yes: rental TriCasters and 3Plays can bridge the gap, subject to fleet availability. These are billed rentals, not free loaners. Ask when you open the RMA.
How long will the repair take?
Diagnosis comes first, free, and nothing is repaired before you approve the quote. Timelines depend on the fault and on parts availability; the quote includes an estimated turnaround once the unit has been diagnosed.
What if it isn’t worth repairing?
Then the free diagnosis says so, with the repair cost, any trade-in value that applies and the upgrade path.
Do you repair other manufacturers’ hardware?
This bench repairs eligible Vizrt hardware as a Vizrt Authorized Repair Center. Hardware from other manufacturers goes through that manufacturer’s own repair program; our support team can help with the rest of the system.
Get it on the bench.
Vizrt Authorized Repair Center · Vizrt Platinum Partner · certified technicians, East Rutherford, NJ bench.
Prefer to talk? (888) 656-6233